Vice Clipper← Back to Vice ClipperRefund Policy
1. Why all sales are final
Once payment is complete you get instant access to every file, and digital files can't be "returned". By completing your purchase you ask us to deliver the digital content right away and acknowledge that, once delivery has started, you lose any right to cancel or withdraw where the law allows this (including the 14-day withdrawal period for digital content in the EU and UK).
2. When we do give a refund
We will refund your payment in full (or fix the problem, whichever you prefer where possible) if:
- Duplicate charge: you were charged twice for the same product by mistake.
- Nothing delivered: you never received your downloads and we can't deliver them within 3 business days of you contacting us.
- App doesn't work: a file is corrupted or the app won't run on a supported system, and we can't fix it or give you a working version within 7 days.
- Not as described: a feature listed on the sales page is missing and we can't provide it.
Your statutory consumer rights are not affected.
3. How to request help or a refund
- Email support@digitaldshop.com within 30 days of purchase from the email address you used at checkout.
- Include your order email, the product you bought, and a short description (plus a screenshot of any error, your operating system and version).
- We reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
When a refund is issued, your license ends; please delete the files.
4. Chargebacks
If something is wrong with your order, please contact us first. We resolve almost every issue within a couple of days. Filing a chargeback without contacting us may result in your license being suspended while the dispute is reviewed.
5. Contact
DigitalDShop (a brand of Sage Marketing Pro)
5830 E 2nd St, Ste 7000 #19346, Casper, WY 82609, United States
Email: support@digitaldshop.com