Refund Policy

1. Why all sales are final

Once payment is complete you get instant access to every file in your plan, and digital files can't be "returned". By completing your purchase you ask us to deliver the digital content right away and acknowledge that, once delivery has started, you lose any right to cancel or withdraw where the law allows this (including the 14-day withdrawal period for digital content in the EU and UK).

2. When we do give a refund

We will refund your payment in full (or fix the problem, whichever you prefer where possible) if:

Your statutory consumer rights are not affected.

3. How to request help or a refund

1. Email support@digitaldshop.com within 30 days of purchase from the email address you used at checkout.
2. Include your order email, the plan you bought, and a short description (and a screenshot of any error, your operating system and version).
3. We reply within 2 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

When a refund is issued, your license ends and your download links may be deactivated; please delete the files.

4. Chargebacks

If something is wrong with your order, please contact us first. We resolve almost every issue within a couple of days. Filing a chargeback without contacting us may result in your license and download access being suspended while the dispute is reviewed.

5. Contact